Would just like to thank Olivia for all her help and kindness. Nothing was too much trouble.
The funeral itself was exactly how I wanted it. We were treated with the utmost kindness and I would like to thank all those involved. It made a very difficult day slightly easier and I appreciate the care and attention we receive
As a family we were very impressed from the minute we decided to use Austins , they were very helpful all the way through this difficult time. Jackie and the team were very sympathetic all the way through and letting us visit the chapel of rest whenever we wanted. The service was excellent, would defiantly recommend then to family and friends.
This was my first experience of having to arrange a funeral and I cannot thank the staff at Austin’s enough.
From the very first call I made at a distressing time I was given the most considerate, caring information. Each time I made contact they were so lovely, helpful and never rushed me. I truly felt that my family mattered to them.
On the day of the funeral they were amazing. Very professional yet mindful of our feelings. We were all treated exceptionally it was like they couldn’t do enough for us.
On behalf of my late mum and my family I cannot thank you enough.
Austin’s were excellent. Nothing was too much trouble. Able to keep in constant communication if needed. Good advice given. Went to the Ware branch . Julie really helpful and Carol. My husband’s funeral went just as we wanted it to. Ged sang a solo which was incredible. Very happy
A professional, dignified and respectful service from every aspect of my late mothers funeral arrangements.
Dear Claire, the Cole family was perfectly satisfied with the arrangements made by Austin's for my mother's funeral.
Olivia in particular was extremely helpful throughout. Kind regards, David Cole
From the first call with Amanda and the whole way through everything was handled in the best way imaginable. Even on the first call, Amanda understood what we wanted and when we met with her, ran through everything in a calm, personable and professional manner. She completely got what we wanted and got the right person for us to perform the service. Everyone that we interacted with carried themselves in a way that facilitated as easy as it could be in the circumstance service. Thank you so much for taking all the stress away and treating my Nan with the respect and dignity she deserved.
All the staff on the day were excellent. The gentleman who assisted me at the Chapel of Rest was so good, kind and considerate, nothing was too much trouble, he listened when I needed a kind person. I know it is all part of the job, but he was exceptional. Unfortunately I can’t remember his name. Kathy Cole
The funeral arrangements were carried out by Austin's efficiently and with compassion.
The funeral itself was performed in surroundings that enhance a sense of peace at a very stressful time.
I would to thank Jackie at the Hitchin Branch for her kindness while helping us with the service for my late mother who was recently taken from us suddenly. Jackie was so caring and understanding, she helped us through the arrangements and made sure my mum was looked after in her care from the beginning to when we picked up her ashes.
She is absolute a star and made this whole experience easier to deal with and a credit to the Hitchin Branch. Thank you Jackie, Merry Christmas, Elizabeth Mullings & Family
As always the service and personal touch given by Austin's staff and Robby Evans our civil celebrant. Robby conducted the most amazing service which was commented on by many who attended. You all
made a very difficult time a little more bearable. From the start of our journey to the end we thank
you as a family for your compassion and professionalism.
Rating on the service provided overall 5 star. Considerate, sensitive, thoughtful and well organised taking a good deal of worry off my shoulders. Arranging a celebrant worked well and she provided an excellent service. The video capture of the service was three stars.
The distance to the subjects appeared too far. The slides show worked well in the auditorium but were difficult to see on the film. Both these elements if improved would be of great benefit, more so now funerals are limited to numbers. My previous experience of an Australia funeral viewed by webcam illustrated the importance and value of good imaging when viewed away from the service. Audio for 2 speakers or more away from the podium dilutes the quality. ? Lapel microphones could overcome this.
I hope you will find these suggestions of some help.
The professionalism at Austins in arranging our mum's funeral was outstanding. Claire who helped us arrange our mum's funeral was very knowledgable and made the process as streamline as possible. On the day of our mum's funeral all the people involved from driving the heirst and driving us in the car behind were exceptional and compassionate. They helped us give our mum the best send off we could give her under the sad circumstances. I would highly recommend Austins to our friends and family. A massive thank you. Tracey, Jane, Robert and her late son Christoper.
What can I say 5 star service all round made everything go very smoothly. Staff all showing empathy at all times. Could not fault anything so would strongly recommend.
I had to arrange my nieces funeral on my own,I was dreading it but after meeting Jackie at the Hitchin office she made things so much easier for me.Jackie is a very professional & caring lady.The Funeral was carried out very professional as well,I would recommend Austin’s to all my family & friends.Five star rating.
I would like to say, considering the situation we are with Covid 19, the staff at Austin’s were amazing. I had the pleasure of dealing with Jackie & Kerry. They were both extremely professional & friendly. Nothing was to much trouble for them.
On the day of the funeral, everyone was outstanding including our driver Alan, Who provided us with lots of support on this difficult day.
Claire, you have a fantastic team & should be very proud of them.
My mother died in October 2020 and was buried in November during another lockdown we had. There were restrictions at the church and the cemetery regarding what we could do and how many persons could attend. We had a problem as my father thought he had purchased the rights to have two burial plots together, one being used 33 years ago for my grandfather. When Olivia met us to arrange all the details for mums funeral, she had already contacted the council and found out that one of the plots had been reserved but not paid for. Olivia asked us what we required and sorted it all with the council and as the plot had not been purchased by anyone else, we were able to bury mum there. Olivia was very professional and dealt with any queries we had. The order of service was dealt with by Amanda and as we wanted a photo of mum in the background, it took a couple of go’s but we got it how it was wanted.
On the day of mums funeral, for which the church was only a few yards away from our house, the Hearst and two limos turned up 10 minutes before the service as we were told they would do. They were all very professional and sympathetic of the situation, helped us into the car, explained to the grandsons what to do, that were carrying mum into and out of the church and no matter how long it took, they were very patient with us all.
At the cemetery, they also helped the grandsons to lower mum into the grave. There was no complaints when we got dirt onto our shoes, though there was artificial grass around the area, when we pointed this out, they were all very polite and said not to worry.
Though there was a lot to deal with before the funeral could go ahead at such a difficult time, Austin’s staff in all areas of the process, were very professional and respectful at all times and nothing was too much trouble. This made the occasion go very smoothly with no problems to deal with.
We have used Austin’s before for family funerals, but during this difficult year, the staff have all gone above and beyond what was required of them which made the situation for us a lot easier. We feel that 5 stars is not enough and they should have 10 stars.
Thank-you very very much to everyone involved in dealing with my mothers funeral.
On behalf of my mum,I would like to thank Austin’s (Hertford branch)for providing an excellent,professional,compassionate service for her late husband Ken,from start to finish nothing was too much trouble for them.The service which was held at Harwood Park by Lynn was very dignified and we can’t thank you all enough x
Thank you so much to all at Austin's especially Jackie at the Hitchin branch and the funeral directors on the day were very caring and respectful.
This is the second time for using Austin's in Hitchin and would not hesitate to recommend them to any grieving family. Wishing you all the very best. Pamela Collins-Boon
Wonderful service given by all the people we were in touch with. Ladies in the office, gentlemen on the day and Harwood Park staff.
From start to finish Austin’s made the whole process of arranging my dear Mum’s funeral very easy. I was lucky to have the lovely Julie in the Ware branch to assist and guide me through the necessary formalities and she was equally as good in providing recommendations for other services to use, such as flowers and celebrant. This was very useful since I do not live locally. She has also been a great support to my Dad for which I will always be grateful
The funeral itself was exactly as we wished it to be, in spite of having to deal with restrictions due to the pandemic, and we felt that we gave my Mum a lovely celebration of her life.
In summary, based on our experience, I wouldn’t hesitate to recommend Austin’s and would once again like to thank everyone who made this possible.
Austin's provided an efficient and compassionate service to us from the planning to execution of my mother's funeral. We are very grateful and wholeheartedly recommend them.
Service received from you all from start to finish was excellent - thank you for guiding us through everything for my Mum's funeral
Sorry for the late response. The service received from initial meeting with Amanda to and including the service on the day was excellent. It made a sad time infinitely more bearable. Inevitably from my involvement as organist at Holy Trinity Stevenage, I knew James and many of your staff on the day. This made the service more personal. We were helped through the inevitable changes that covid posed for us and the service at Datchworth was wholly appropriate officiated by Richard Sym. The service was I feel what Helen Tross requested and wanted. It is good to see her reunited with Julian at Datchworth.
Thank you to all involved.
From the moment I first contacted Jackie I found a friendly, efficient person who kept me updated on all aspects of arranging my mothers funeral. Nothing was too much trouble for her from flowers, music, and my own choice of service booklet design. On the day the gentlemen wore red ties as I had requested and were friendly and efficient. I am more than happy with the service I received from Austins, they made a difficult time a lot easier. Thank you.
From start to the actual funeral Austins were very professional listened to our requests and even offered a little advice making a very stressful time so much easier On the day the funeral director was so comforting I was very impressed by him the service went without a hitch and after we asked if theflowers could be taken to our mums flat to be layed outside in the gardens which they did I can say Austins made the whole expierience as gently as possible thank you all.
Thank you again to all the staff at Austins. Completely looked after from the first point of contact until the very end. Profession service throughout.
Thank you for being so helpful throughout the whole experience. All your staff were kind and respectful.
The nursing Home arranged for your Stevenage branch to be involved, although I had asked for the Hitchin branch. I was assured it wouldn't make any difference, but actually it did, which is why I have only given you 4 stars. The staff at your Stevenage branch were not so familiar with the church and the Crematorium which led to things not being exactly as had been explained. It wasnt a major issue, but meant I was looking out for the unexpected instead of being totally confident in the process.
The day itself went well and in this your staff showed their strengths.
Olivia was very supportive and Austins were very professional at a difficult time.
Austin’s in Stevenage provided an excellent service from start to finish. Everyone was so kind helpful and respectful at all times. At such a sad and hard time for me I found Austin’s offered me the guidance and support I required.
I feel they listened to me and respected my wishes. It felt as if I was their only customer and nothing was too much trouble.
Thank you Austin’s for everything and fully recommend your expertise services.
Julie and her team were first class in guiding us through a very sad time. Nothing was too much trouble for them leading up to the funeral of my father. On the day, Neil and his team were excellent and ensured that we weren’t rushed and didn’t feel under any pressure at all. Due to their guidance and assistance, we were able to give Dad the dignified send off that he deserved. Thank you.
A wonderful service organised by June Bramble of the Welwyn Garden City branch of Austin’s .
June was very helpful and understanding so much so the arrangements on the day were even better than we expected.
The service was held at Austin’s’s Crematorium at Harwood Park , just outside Knebworth with beautiful views when attending the service of the open countryside beyond. Very tranquil setting and well maintained grounds and facilities.
We would without hesitation recommend both Austin’s as the funeral directors as well as Harwood Park Crematorium as the venue .
The Photiades family.
Austin's provided a superb, faultless service for which I a very grateful
I was very impressed with the service we received from Austin's; from the visit with my father two years ago to pre-plan his funeral to the seamless, efficient, friendly and helpful service you all provided at the time of my father passing and throughout the period of time to the actual funeral. Staff on the day were kind, caring, respectful and comforting along with the staff at the office providing support, guidance in the procedures and a friendly compassionate nature to help at the time of grief. Thank you so much!
Having had no experience in dealing with Funerals, I was unsure about what to do... I reached out to Janine at the Stevenage branch who took me through all the details necessary.
Without her help or experience, I would have been lost - Austins' service was fantastic from start to finish, and I wouldn't know what I would have done without them. Everything was organised exactly as agreed, and I would have no issues in recommending them to anyone that needs their services.
A big thank you for all you did for the Jacob family.
All of the staff at Austin's have been very friendly, polite and caring when arranging my brothers funeral. I could not have hoped for a better service
We were very impressed with the service and your very kind and pleasant staff. We appreciated that the Covid arrangements did not seem intrusive and acknowledge that offering a service under such constraints is challenging.
Our particular thanks to June for her very great help in making the efficient arrangements and also to Sandra for the way in which she conducted the service. We had some very nice comments from the wider family in this respect.
With best wishes.
Pauline and family.
The initial contact and liaising with other organisations was very helpful. The actual funeral was carried out with dignity and calmness.
All of the staff at Austin's have been very friendly, polite and caring when arranging my mothers funeral. I could not have hoped for a better service.
When my wife died suddenly last month, we as a family had to find an undertaker. With no previous experience in this area we chose Austin's. We could not have made a better choice. From the very first contact the service was just perfect, kind, efficient and sympathetic in every respect, easing us through this difficult and sad time.
Thank you Julie for your efforts on our behalf.
The service we received from the day we stepped into your Ware office right through to after the funeral itself was second to none. We were guided through each procedure with dignity and compassion and I would not hesitate in recommending your company to anyone in the future. The service at the Crematorium was xactly as we had arranged and the Celebrant was excellent. In fact every aspect of the whole procedure went without a hitch which is even more commendable in the circumstances in which we find ourselves at the present time.
The staff at Austin's are beautiful people who guided me through the process of arranging mums funeral. They were there with support, through every stage. They took pride, and the respect they showed towards mum in laying her too rest brought tears to my eyes. Even after the funeral they were there for me. Words cannot express the gratitude and sincere thanks l owe Austin's. The finest funeral directors. Thankyou xx
We have dealt with Austin’s before and this time once again, our arrangements and funeral were handled professionally, with dignity and great respect, thank you
thank you. Everyone said what a lovely send off Mike had. The men were very polite and efficient but, as you have invited me to comment, I will say that I was disappointed that, minutes before the service, the pall bearers asked if I minded them using the trolley as they did not have sufficient men with them. I had specifically asked for Mike to be carried in and it was far too late to ask any family members to help. Anyway, he was escorted into the chapel with dignitiy and efficiency. The other minor gripe (as I am writing) was that I had requested Andre Rieu's ' Time to Say Goodbye, as we both very much enjoyed his music but Sarah Brightman's was played.
As I have said, I would not have bothered to mention these, except that I was invitied to comment.
The staff in Hermitage Road was exceedingly kind and compassionate and Mike looked lovely when he had been prepared and dressed. I am sure he would have approved of the event.
We have used Austin's over the years for several bereavements, in fact my late husband Brian was at school with your Dad. We have always been impressed by the professionalism and attention to detail exhibited by all your staff and the caring way they help recently bereaved people - not just another 'job' .
My contact was Carole who was extremely helpful and knowledgeable. I must also say a special thank you to our Funeral Conductor Neil Wilkinson to whom nothing was too much trouble.
The turnout of your vehicles and pall-beares was immaculate, everything went very smoothly.
Thank you so much
I have had reason to use Austins 3 times in recent years. After the first time, I didn't even look to compare anywhere else and each time the service was excellent. Of course, during grief, it is hard to always be rationale and the staff step in and do their very best to remove all the things you are unable to worry about. On the day, the team are professional and discrete. As a local firm, they already know many of the relevant facilities and are able to co-ordinate seamlessly, but it doesn't matter if you need non-local venues. This was demonstrated on our most recent occasion, when we had a C of E service in Hertfordshire and a Catholic burial in Leytonstone. It was all managed with the same efficiency. I would thoroughly recommend Austins to help you in your time of need.
My family were very pleased with the service Austin's provided when my mother died. At a sad and difficult time Austin's sympathetic and professional approach and care was much appreciated.
I would like to pass on the greatest thanks from our whole family,
We recently said goodbye to my Dad Peter Fearn. The whole team at Austin's was amazing especially June in the WGC office. She has been so compassionate and patient with us at what was an extremely difficult time. June really guided us every step to make sure we were able to say goodbye to Dad in our very own special way.
Dad's cremation service at Harwood Park was everything we wanted it to be for Dad.
Thank you so very much for helping us through a very sad and difficult time.
Excellent service from Carol and all involved at Austin's Stevenage. It was a beautiful service and our thanks also go to Robby Evans of Devoted Ceremonies who took the service.
I am writing to say a huge thank you for all your help to ensure that the funeral went well yesterday. From the first time we spoke on the telephone to bidding your undertakers farewell after the service, I have been extremely well supported by your Company.. The card of sympathy I received from Claire was very thoughtful.
This is always a difficult time, even though Alex had had a very long, happy, and interesting life, I wanted to do the best I could to ensure his departure was entirely fitting. Together, we achieved this.
My sincere thanks to all involved.
Thank you for a professional service marked by kindness over my smallest concern I would have no hesitation in recommending you.
Sadly, this is the second time this year that I have had a close bereavement and have used Austin’s for both. I cannot praise them enough for their caring, sympathetic approach, attention to detail and professional service they have shown me.
Thank you Jackie and the rest of the staff at Hitchin.
The service we received after my mum passed away was so caring and compassionate. Nothing was too much trouble. Any questions we raised were responded to immediately and with care. I would recommend the services to anyone who requires them.
A special thank you to Amanda and Tina for all the help given and the thoroughly professional and caring way all issues were dealt with.
Austin's also helped us when my mum passed away some years ago now and I wouldn't go anywhere else.
We were very happy with the service provided by Austin’s. They were very professional and helped us organise every aspect of the funeral in a very caring manner.. They were all very respectful from our first contact with them, when my Fathers body was collected, through to the day of the funeral itself and beyond. They made a very challenging time more manageable. We would like to send our thanks to everyone involved and feel, with their assistance, that we were able to give my father a very fitting send off.
Sadly this is the 2nd time we have chosen Austin’s. Previously for my father & sadly recently of my mother. I can’t fault Austin's one bit. The Hitchin branch staff couldn’t have done any more! They were amazing in every way. Professional, kind, caring. Nothing was a problem, helping you at a difficult time in my life With such supportive loving parents.
Thank you Austin’s you did them proud!
What a lovely caring Family run firm, made the whole process as pleasant and easy as could be possible. In a time of high stress and emotion, they help lift the weight from your shoulders. Thank you.
Wonderful support from everyone at Austin's. Stephanie, who helped arrange everything was compassionate, supportive and practical. The staff on the day of Mum's funeral were respectful and gracious and helped make sure we gave Mum the send-off she deserved. Would highly recommend.
Austin’s were brilliant from start to finish with the help and support they gave me when arranging my Mum’s funeral recently. Janine is an outstanding employee and I can not recommend her highly enough. Superb.
The only criticism was that some of the older members of the family struggled to hear everything the reverend was saying but this was at least partly due to their poor hearing! Overall we were very happy with the service and very much appreciated the sympathetic and proffesional approach of your team.
Thankyou to all the team at Austins especially Janine at the Stevenage branch who was very helpful in this difficult time. Staff on the day were very professional and respectful. Austins have done my lovely mum Margaret Harradence proud.
I cannot commend Austin's highly enough for the level of service and care they showed to us on the death of my grandmother at home on a weekend.
We dealt with Lisa from the Buntingford branch and nothing was too much trouble for her.
Everyone I spoke to at Austin's where very helpful and caring, didn't rush me and explained everything.
The coffin, hearst and the men very respectful and didn't hurry us at all.
The flowers where lovely
The service went well and Liz did a great job.
Overall I was very pleased with the service Austin's provided
We were looked after wonderfully throughout the process - from the caring and attentive Jackie( in the Hitchin office) who took me through all the arrangements, to the fantastic staff on the ground on the day of the funeral. What was most telling was the empathy of everyone, coupled with stoicism, experience, knowledge and a gentle but needed sense of humour. I recommend Austins wholeheartedly
Tina was fantastic in giving me all the information I needed, discussed all the options with me and made planning my mum's funeral easy and stress free. She went out of her way to call me with extra information and details, and had fantastic customer service. The service itself was beautiful, the staff on the day were amazing and when they spoke with me, we're extremely respectful. Austin's made this awful time for me easy, and gave my mum a beautiful heartfelt send off.
Absolutely very well pleased with the whole service given by the team, very kind and caring in my time of need. No job to big or small when coming to amendments late on in the day
Thank you so much for the sensitivity you showed to me and my family. Dealing with mum's death was particularly difficult because of the current situation but you managed to make the day very peaceful and memorable.
You also took care of us when our dad passed many years ago and now, as then, you were a safe pair of hands for us when our heads were spinning .
Julie at the Ware office was excellent. The organisation was simplified because of lockdown measures, but everything was explained clearly. The gentleman in charge of the service was also excellent. The service was as good as it could be in these uncertain times.
Re funeral of Joan Young on July 2nd
Heartfelt thanks go to the whole Austin team for the gentle and professional advice, help & support that you all gave to us for mum’s funeral, especially June in the WGC office. Given the restrictions and life changing circumstances we find ourselves in you all went the ‘extra mile’ and the family can’t thank you enough for leading us through all the decisions and practicalities.
The actual service was very special & unhurried. The Crematorium team were very professional, smart, caring & particularly thoughtful and sensitive to Joan’s 5 great grandchildren. The floral tributes from Daizy’s were beautiful and the 5 roses from the great grandchildren had a wonderful fragrance.
The long drive for our families was worth every precious moment that we could share together, yes in sadness, but also to celebrate 96 years of life in a very personal service. Rev. Jane was just the right person to work with us to pay a final tribute and say farewell to a much loved, Mum, Gran and Great Gran.
Thank you all for your exceptional service. I would definitely recommend Austin’s to anyone.
Re: Funeral of Mrs Joyce Jackson, 19th May 2020
Austin's Staff and the Civil Celebrant provided an excellent dignified funeral service throughout, despite the constraints imposed as a result of Covid 19 . We would definitely recommend them to others. Lisa in the Buntingford office has been very friendly and helpful. The Civil Celebrant, Lynn Herbert, having taken great care in consulting with the family beforehand, conducted a moving and beautiful cremation service. All others involved conducted themselves impeccably. Thank you.
Because of the coronavirus we were unable to give my stepdad the funeral he deserved; therefore everything was done over the phone or via emails.
I would like to thank the staff at Austin’s for all their support through this difficult time, Janine at the Stevenage branch helped me understand the process and get everything organised, to make the day a sad but bearable day.
Your team at the Harwood Park Crematoria were also outstanding, very smart professional and very thoughtful in their approach to our needs, please pass on our thanks to them.
Thank you Monica & Josie
Because of the coronavirus we were unable to give my dad the funeral he deserved, but I would like to say that Austins could not have done a better job. I would like to thank them for all their help through the whole process, and I was so pleased by how it went.
Absolutely brilliant support from everybody at Austin's in this difficult time all performing their duties in a very professional manner, particularly Lisa at the Buntingford office, whom made some very good suggestions throughout. The flowers that were supplied through Austin's were so beautiful.
Although a really sad occasion the service I received from Austins was perfect and dignified in every way.
We would just like to thank Austin's for the time leading to my Dear Mums Joyce May Lewis (Sherry) Funeral the day and aftercare. Amanda was so professional and supportive from the word go, nothing was too much trouble they took all the stressful things away to give you time to grieve. Heather was great again nothing was too much trouble. On the day of mums funeral Gary and Danny also were FAB, so organised making everything perfect for our mums last journey. Finally Jackie from the Florist on the green, your flowers were "Amazing" so much work and dedication We can't thank all enough
Niki and Mark Broughton
Austin's were excellent throughout the process of organising my father's funeral. Stephanie at the Welwyn branch helped me understand the process and get everything organised, and everything went smoothly on the day. The team at Harwood Park managed the details of running a funeral during Coronavirus lockdown with such aplomb that aside from the number of people in attendance you'd barely know there were restrictions in place (and yet all rules and guidelines were followed to the letter and beyond). I wouldn't hesitate to recommend Austin's to anyone in the unfortunate situation of having to organise a funeral, they were fantastic. My thanks to Clare and the team.
Everthing was was good and i feel was conducted as expected.
Please thank everyone concerned Tina in your office was very courtious and helpfull.
This was my wife’s funeral very sad time but the staff at Austin’s very good and helpful to make the day a sad but bearable day The little green book is very good it give you a step by step guide To howe thing go because of this difficult time we are in at the moment things had to done over the phone or emails so Julie at the ware branch thank you very much
I would just like to thank you all for the fantastic service I have received from day one in organising my dads funeral.
It’s obviously been very difficult times for me but your compassion helped me through the process.
I would also want to express my sincere thanks to the gentleman who, on the day, escorted my dad to his resting place. The added gesture of wearing yellow ties (my dads favourite colour) was very special.
My Uncles passing was unexpected.
Austin's made everything easier to manage when there could have been many hurdles.
Many thanks to all of you there for your help and kindness in arranging my Uncle's funeral.
You are a really lovely group of people and helped make our goodbye to him a fitting remembrance in these trying times. The video link worked well and I've had feedback from distant family who were so pleased to be included.
Thank you for enabling me to give him the type of service he would have approved of. It has been of great comfort to me, his family & friends.
I was very pleased with the funeral service and all the help provided by Austin's before the funeral. Unfortunately, I was unable to attend the funeral due to the corona virus restrictions as I live in Germany. However, I was able to follow the service via the webcast. The staff were always very helpful and considerate whenever I rang. Thank you very much.
EMAIL SENT TO SHARON AT AUSTINS:
I would just like to say on behalf of all the family a huge ‘Thank You’ for your wonderful service in the guiding and delivery of the service for Mum.
You personally have been an absolute delight to deal with, very professional and comforting at a very stressful time. Nothing has been too much for you to deal with for us and for this we are truly grateful.
Your team at the Crematoria were also outstanding, very smart professional and very thoughtful in their approach to our needs, please pass on our thanks to them, my Son also noticed the beautiful condition of the car, very shiny!
Your recommendation of Gerard ‘Ged’ Dalton was a huge success, such empathy and professionalism in his presentation that he felt like one of the family. I have asked that as and when we can have Mum’s ashes interred if he would be able to preside over the occasion which he has agreed to do.
The florist Yellie and her team at Love Flowers in Hertford were brilliant very easy to deal with over the phone and email. We ordered 4 arrangement and they were all stunning and smelt wonderful too!
All in all my Mum would have been delighted with her ‘Last Journey’ friends and family alike both home and abroad were able to watch over the webcam and all agreed it was the perfect ‘Send off’ for our Mum.
We can’t thank you and your team enough Sharon.
Losing 1 part of your family is hard enough but losing 2 is so heartbreaking. We lost our parents within 2 weeks of each other, and worlds were shattered. Knowing how professional austins were towards my late step father in law, I felt I
needed to use austins, not just because of how professional they are, but how they came across towards families & friends in the hrs of need. Austins from the beginning are friendly & compassionate. They were so understanding with us, and were their to answer all our questions, as their was soo many. Even chatting to the staff either by phone or in person, they made us fell safe knowing our parents were in their care. Thank you all for being so understanding and being their for our loved ones & taking good care of them from beginning to end. Thank you to you all.
we as a family were very pleased with the kindness all your staff have shown us at this difficult time. espeacially Gary the leading man at the service. this is a difficult time for all and I would certainly recommend Austins as their funeral directors.
Thank you for your support and service for the funeral of my late mother. Everything went as well as could be expected given the current coronovirus restrictions.
I could not find fault with any element of the services provided. Extremely professional. I am very glad that I chose a local firm.
Thank you for giving me this opportunity to say thank you to everybody at Austins for the excellent service that I received from you in relation to my wife's funeral. From start to finish everyone I dealt with from Austins showed great patience, understanding and compassion which made things a lot easier for me. I would especially like to say a big thank you to Amanda who took me through the whole process and was friendly and sympathetic whilst at the same time being professional and efficient. I wouldn't hesitate at all to recommend Austins to anybody.
Thank you again.
Please see my email, sent this morning. May I repeat our main message, that every aspect of Janet's funeral was carried out with courtesy and meticulous attention to detail, so that the occasion was in every way worthy of the Janet whom we knew and loved. She was an exceptional person.
Julie at the Ware Branch looked after us really well, organising my mother’s funeral during the COVID crisis and the staff on the day of the funeral were very respectful and professional and made a difficult time much easier to bear. Thank you to all. Paul
When my father died in 2015 Austins were fabulous in helping us with arrangements, in a professional yet empathic way. From the comforting surroundings in the offices at Hitchin, the very compassionate approach from all the staff when we saw Dad, to the professional and dignified way he was taken on his final journey.
So when Mum passed away in April this year there was no question that we would be asking them to do the same for her. Despite the situation with the pandemic, the young men turned up at the care home in a professional and respectful manner. Thankfully, Mum's passing was just due to old age, but obviously there were still considerations that needed to be taken.
Throughout the whole process from the night of passing to the day of collecting her ashes, Austins really did provide a first class service that was just as sympathetic, considerate and efficient as it was 5 years ago, despite the restrictions due to the pandemic.
In particular, Jackie (Hitchin office), was so compassionate and thorough in some difficult conversations. I remembered how lovely she was in 2015, and she was still just as lovely this time round.
Losing anyone is difficult. I can honestly say that in both cases of my Dad and my Mum, Austins made the process as best it can be. I am genuinely grateful.
Would highly recommend Austin’s as they provided us with an excellent service at a very sad and emotional time. Claire in Hertford was extremely helpful and efficient and took away a lot of stress.
First class service throughout.
Under the awful restrictions imposed by the Covid 19 virus I felt that Austin's did a magnificent job. They held our hand and guided us through everything with care and compassion.
I cannot thank Austin's enough for the way in which they made a very difficult, and sad day bearable. From the moment I arranged the Funeral Plan for my mother, through the actual planning of the funeral, and the service itself, the staff at Austin's were exceptional, and caring. The service was lovely, and my mother was treated with dignity and given a beautiful send off. I would like to thank everyone at Austin's Stevenage, especially Janine who was always there when I needed help and advice with the funeral, especially during a time when government guidelines made the situation even more stressful
Austin's supported us with a combination of kindness and efficiency. On the administration side, June was helpful and handled things in a timely way. The provision of service sheets was very professional. And on the day of the funeral Neil and his team were the epitome of solicitousness, dignified yet calm. They helped us to make the funeral all that it should be, respectful and unhurried. All follow up matters were managed sensitively. Thank you.
I would like to thank the Harwood Park & Austins' teams for their sensitive handling of our funeral.
In spite of the current situation relating to the pandemic, everything was handled with quiet efficiency and we were able to concentrate on the service.
Further, I have now received the video recoding of the service which will be a lovely memory for the family.
Austin's Stevenage were really excellent after Dad died in April. We found them via a local recommendation and - even in the middle of the pandemic - they took the work out of our hands. Choosing music, uploading photos, finding a celebrant and a florist was all clearly explained and followed up. When they needed decisions, they were gently persistent but always kind and reassuringly calm. From the office staff to the bearers on the day, we experienced nothing but professionalism.
The service was very polite and well managed despite it being a very difficult time to plan a funeral due to the pandemic it was very professional and worked well. When we experienced issues with the webcam it was resolved very quickly and satisfactory and it felt like a genuine, heart felt apology even though it was completely out of the control of Austin's.
You made an extremely difficult time a little easier and for that, thank you.
A very professional service end to end on all counts. Couldn't have been more helpful when it was needed and yet left us to ourselves when it was right to do so.
I never felt like it wasn't all in control.
Many thanks to Janine who made it all just right for myself and the family.
If you are looking for a Humanist for a service then Austen's recommendation of Ed was a very good fit for our family
I would like to thank Austins for the excellent service they provided in arranging my uncle's funeral. My uncle died from Covid 19 at a care home in London. I was completely at a loss as to how, in Hertfordshire, I could arrange to be at his funeral during the lockdown. At such a very difficult time, nothing was too much trouble for Austins. My uncle's body was conveyed to a funeral home near me and every detail was taken care of with great courtesy and sensitivity. The actual service was a multi-faith one and Stephanie at Austins Welwyn was extremely helpful and professional in helping to arrange this. I am deeply grateful to this company and would highly recommend them.
From start to finish I found the service first class. From when I first went to the Hertford branch and met Sharon to the cremation service itself. Everything was done with the utmost sympathy, dignity and respect. Even with the difficult restrictions in place at the time, I think Austin's provided my sister with a funeral of which was she herself would have approved. I would like to thank everyone involved in providing such a wonderful service for my dear, late sister. It made a difficult time for us all much easier to bear . Thank you. Paul Smith.
Thank you very much for your service very professional and all your communication by phone family were very happy with the service you provided thank you
My Mum's funeral took place on Thursday 30th April. Due to the present climate circumstances, I felt I could not give my Mum the funeral she deserved. However, on the day I was very pleased and grateful with the send off she received.
From the beginning, when the hearse pulled up outside our house, until the end when we congregated outside the chapel to look at the flowers and speak of memories of Mum, your staff were professional, respectful and charming. They could not have been more helpful on this sad occasion. In fact I was very impressed with the whole service.
Special mention must be made of Robby Evans, whose tribute to my Mum was excellent and well in keeping with the way Mum would have liked and deserved. I thought that she did my Mother proud with her touching and caring tribute, as did the rest of the family at the ceremony. All in all, I thought that my Mum's funeral at the Harwood Park Crematorium could not have been any better a send off for her, other than more people being there, to witness, a celebration of a truly wonderful person's life.
Whilst writing this review, I must mention one of your staff at your Stevenage office, Janine, she is a credit to the Austin's Funeral Service and made the whole process less daunting than I thought it would be. She was professional, yet very caring and thoughtful, in going through the whole process with us from beginning to end and thoroughly deserves a special mention.
In writing this review it has given me time to revisit my Mother's funeral day and to appreciate her for being my "Mum" It makes me feel glad that I chose Austin's, for making the day a special one and celebrating her life the way I wanted.
Garry Arnam Rasmussen-Krogh
A lovely Service in Peaceful and beautiful surroundings. The circumstances of coronavirus made it difficult after the Service but that was not a reflection on Austin's
We were very satisfied with the service that was provided.
Thank you for your helpful and courteous service. Although we could only have a small graveside service we felt that my Dad was given the respect and dignity he deserves.
Our gratitude to you all.
At such a difficult time it was such a relief to have the support from staff that went the extra mile to help. Professional in all areas but also caring and supportive.
From start to finished our family was very impressed with all aspects of my Dad's funeral. We dealt with Jackie at the Hitchin office who made a difficult job so much easier. It was all arranged so efficiently and all our requests were fulfilled.
Arranging and attending any funeral during these very strange times was not an easy task, but Austins made sure that my Dad's wishes were carried out as close as we were able to get.
On the day the staff were patient and understanding and showed so much respect to my Dad and the whole family. Nothing was rushed and we were allowed as much time as we needed.
To Claire and all the team we send our thanks to you all. We could not have hoped for anything better under the circumstances.
The Dorling family
In these difficult and challenging times, we were very pleased with the adapted service provided by Austin's for my mother's funeral. The use of the web-link for the service was very much appreciated. Very professional care as usual.
Just wanted to write a few words to thank you for your services to my late father - up to and including the funeral. I certainly valued the respect Austins have shown throughout these very difficult circumstances. My late father and I were shown the utmost respect, courtesy and pleasant manner by the 'Director' and the entire team on the day of his funeral, for which I thank you all. It meant such a lot to be greeted by a courteous, yet equally respectful smile at the graveside. My thanks also to Jackie Brown at your Hitchin Office, for her particular support and help over the past few weeks.
Such occurrences are never pleasant to deal with, but I really want to give my heartfelt thanks for the professionalism, respect, care and thoughtfulness shown by Austins throughout, which has made a very difficult time as pleasant and bearable to deal with as it could possibly be especially under current circumstances with Covid 19 lockdown.
Under very difficult circumstances due to the ongoing Covid situation, our fathers service was still conducted with utmost respect and dignity .Thank you very much to all the staff involved on the day and to your very helpful office staff
We have turned to Austin’s when arranging funerals for my parents over the past couple of years. On both occasions we have found Austin’s staff to be supportive in guiding us through the whole process. Nothing is too much trouble and many thanks to Jackie in the Hitchin branch for her sensitive, kind and caring attitude throughout what can be a difficult time. Would have no hesitation in recommending.
I can't thank everyone enough, the kindness, compassion and support I received was very special. A lovely ceremony by the very lovely Debbie who again made a sad day very special.
We were very happy with the whole service we received from Austins - from Jackie in the Hitchin office, to Gary and his team whose very pleasant assistance at the Crematorium we were grateful for. Nothing was too much trouble.
Excellent and thoughtful service.
I used Austins for my father's funeral back in 2016 and had arranged a pre paid funeral plan. I knew Dad didn't have long and knew I'd struggle (emotionally) trying to sort this out after he passed. Really easy to set up, super caring and attentative staff (Thanks Kerry), who helped inform and advise me (I'd not done this before). Come the time it was a simple phone call. The service was really good and a comfort to all family members, especially my Mum. I knew also that I'd want to do the same for my Mother, so 2yrs later set up a plan for her. Mum didn't really enjoy dealing with this, so I just visited Austin's (Thanks again Kerry) and talked through what Mum & I wanted with a pre-paid plan. Peace of mind and organised while I had time and no overly emotional feelings to deal with. Nearer Mums time I revisited Austin's and easily tweaked a few points, no problems. Then came the day in April 2020, I got the dreaded phone call from the care home. 30 mins later I rang Austin's and 1hr later Mum was in their care. Again the funeral was professionally undertaken in Austin's usually caring and respectful way (Even with the Covid19 restrictions in place). I was impressed that Austin's located my Dads original newspaper announcement words and used this as the basis for Mums announcement at my request. They performed Mums service with the same music & Hymns etc. as my farthers (at my request) Neil, the lead Gentleman of the coffin bearers (appologies, I'm sure that's not his offficial title), was respectful & professional, as I recalled he was for my father's funeral (Thanks Neil). Thank you all - of Austin's Team. Yes I'd recommend them.
Firstly...We have to thank June at your WGC Branch, she represents your company exceptionally well, with regard to commitment, professionalism ,and attitude
Regards Mr & Mrs Courtney
I would like to thank Austin's for efficiently arranging my mother's funeral during times of lockdown. Realizing that there were some limitations, especially with numbers able attend, I think the family felt that a more normal reflection would have to come at a later date, and so were pleased that we didn't have to wait too long. That said we felt that there wouldn't have been any pressure to hurry things along if we didn't want to, and that the choice was always ours.
Harwood Park on the day provided a beautiful and peaceful setting.
We had an exceptional service from you, especially in the present times. A special mention to Sharon at Hertford, she made everything easier for us.
Under these difficult times of COVID 19, everything is limited. As a result we only had four people able to attend. However, the staff were attentive and helpful as they have been from initial contact. The only one thing that didn't happen was a picture of my mother (which I had supplied), being shown through the music.
All the music I ordered was played and presented in the right order - important to me.
I await the final arrangements to be completed after restrictions have been lifted.
We used Austin's for my mothers funeral, they were very helpful and considerate and allowed us to say our goodbyes to Mum in a very dignified manner
Everything was taken care of and they were very accommodating of our requests
In particular I would loike to mention Stephanie who was very kind and supportive
I would definitely recommend them to others
I just wanted to send my greatest thanks to you and all the team for a perfect day in these very challenging times.
The team at Harwood Park were exceptional, thoughtful, kind and concerned and couldn't have done more, and I'd also like to thank the much wider team who looked after my husband and ensured a very smooth and peaceful day. It was different, special and intimate with just the Revd and myself. Nevertheless, it was a special service and I was able to say a very personal farewell which I am certain would not have been possible with a large congregation. I will treasure this always.
Please pass on my thoughts and thank you to the team working in such unprecedented circumstances. Your kindness and care is to be applauded and sadly often goes unmentioned.
A most excellent professionalism throughout the bereavement of my wife. The service at the crematorium was excellent, well planned and the team members of austins was most excellent in all aspects
Very pleased with all the arrangements for Sheila's recent funeral which made things easier for us especially as we resided some distance away and we found Stephanie at the Welwyn Office particularly approachable , helpful and understanding. Of particular importance was the obvious excellent relationship which Stephanie has with the Vicar of the local church.
Due to Covid 19 our family funeral was much reduced due to a restriction on mourners, but we were treated incredibly sympathetically and, under the circumstances, the funeral was good as it could be.
The service organisation was very professional and Austin’s staff are friendly and attentive - arrangements had to be revised and changed a few times due to the acceleration of Corona Virus, and even with that extra work Austin’s still did an excellent job
Thank you very much
I cannot thank Austins enough for making a difficult time easier, when we went to arrange my husband's funeral Tina was very helpful and understanding and she did not push me into making a decision she helped me to make the decision and the day of the funeral everyone was very helpful and kind, they kept in touch with me all the time to see if there was anything they could do to help me, would recommend Austins to everyone, thank you to all the staff for making a very difficult and emotional time a bit easier
Very good all round service - Hayley was excellent.
My dad passed away and we had his funeral on the 25th march. Austin's couldn't
Of been more help, I received emails and phone calls to keep me updated on the circumstances.
On the day even though it wasn't the day that we planned because of the situation the day went as well as it could.
I want to thank you all on behalf of myself and my family for the care and attention that we received for my dad.
Austin"s recently organised the funeral of my husband. At what is a most difficult time, they were always kind, courteous & helpful. They gave useful advice & support when required & were always professional & efficient when helping us with the arrangements.
Leading up to the service we had need to attend Harwood Park in order to make some arrangements. Again the staff there were extremely helpful & gave us a lot of advice & support. The staff were very accommodating to our requests & went out of their way to help us.
On the day everything went according to plan & again the staff were all extremely kind, courteous & supportive. We had a very large number of people attend the funeral but the staff coped magnificently.
We would not hesitate to recommend Austin's as they made a very difficult situation bearable with their kindness, support & professionalism.
I found the level of service that i received was seamless. From the moment your people picked up my late wife from our home, her rest in your chapel to the funeral itself was dealt with in the best possible way. This is a great tribute to your staff who were always there to answer the many questions that present themselves at a difficult time.
I also found things easier as we had a plan in place with you.
Thank you so much for the excellent service.
At such a heartbreaking time everything was taken care of in the most professional way, relieving my family and I of any worries we may of had.
Unfortunately this the second time in six months we have had to call on the services of Austin’s. Again Julie and her team did an exemplary job, professionally and with great sensitivity.
At some point we will all need the services of funeral directors, when that day comes we would thoroughly recommend you to Austin’s.
Austins were reliable, friendly and professional from the very start. They carried out both funerals for my parents and will continue to use them in the future.
Cannot fault their services at all. 5 stars.
Very professional service, including patient, understanding when decisions had to be changed, supportive of all our needs and problems; very nice meeting rooms.
A pleasure to do business with; very impressed.
Special thanks to Janine
I cannot express our gratitude enough for the kindness and care shown to us as a family but more importantly the dignity and professionalism shown to our mum.
Julie talked us through everything, patiently answering our questions and helping us during every stage of the arrangements. The funeral was a celebration of her life and exactly as we had envisaged. The undertakers on the day we’re just brilliant and we cannot thank them enough. A massive thank you to everyone at Austin’s.
Thank you for making such a very difficult time a little easier. Stephanie was lovely and really helpful. She gave us all the time we needed to choose everything and was always available to answer any questions we had. She introduced us to Debbie Brooke who conducted the service. Debbie spent a lot of time with us to make sure it was as we wanted. We would also like to thank the courteous and thoughtful driver who took us to Harwood Park.
On behalf of our family I would like to say a big thank you to everyone involved in the arrangements for our brother Peter. The help and advice given was invaluable. This made the day less stressful for everyone. The day of the cremation went very well. I would also like to say a big thank you to Jane Moseley for her help and advice and for the excellent service. A professional job carried out by everyone concerned. Thank you.
It all went very well and Sandra conducted the ceremony to perfection.
My only criticism? In your email you refer to her as Moyleen. Joy NEVER used her first name. She was always know as Joy.
June in the WGC branch was so caring and helpful. All arrangements went smoothly and the order of service was beautifully prepared with the help of the Rev Richard Syms, whom June had recommended to take the service. He helped us with our choice of hymns and music and suggested where they best fitted in the service.
On the day everything went well. the weather was kind, there was a good turnout at Enfield Crematorium and the Austin's team did an impeccable job. Richard and the chapel organist also rose to the occasion and gave Mother a great send off.
Very satisfied with the arrangements and the service. Nice personnel touch
I cannot thank Austin's enough for their professionalism and care in arranging and carrying out the cremation for my mum in February. At a time when everything is just so overwhelming, the team's calmness and courtesy helped to enable my mum to have a beautiful and personal goodbye. Every detail was perfect and the staff at every step were fantastic - I cannot thank Austin's enough for the dignity with which everything was done. Death is so hard but the people at Austin's enabled my mum to pass to the next chapter with grace and with love.
We were all very pleased with the way Austin’s helped us with our Auntie’s funeral. It was easy to choose a casket and flowers all from one site (we don’t live near Auntie), and they recommended a wonderful Celebrant in Alison Redcastle. She was amazing!
The day truly couldn’t have gone any better for which we are very grateful.
I would like to thank all at Austin's for organising and arranging the funeral for my mother Patricia Anne Blackley. Julie at the Ware branch was so helpful at this sad time and made all the arrangements at short notice. All her recommendations for the florist, celebrant and venue for the celebration of Life just made things so much easier for us when we weren't really able to think for ourselves. Many thanks to you all. Dinah Cunningham
Absolutely amazing service by Austin’s, very professional, all the staff went above and beyond for us. Would highly recommend them.
Has to be 5 stars!
I was just so lucky to have Jackie at Hitchin to help me with arrangements for mum
,as she did for my dad in 2018.SO professional but very human with it!
Also Gary on the day of the funeral,at Harwood
Such lovely people
Hope not to have to use Austins for a while!!
Thank you so much for handling things for my Mum's recent and sudden passing. As a family we had recently used yourselves for my step Father however I never thought we would need you again so soon.
Hayley was particularly kind, prompt and never more than an email or phone call away. She was a reassuring voice at a rather uncertain time.
The service wasn't taken for granted and very much appreciated.
Let's hope I don't need you again for at least a while longer yet!
I did send my thanks to you at Austins after my Mother's funeral.
The family felt that Austins helped make a difficult day bearable. The Whole 'team' on the day gave excellent service.
Well done to all at Austins.
Friendly professional & very helpful in every respcct
Very well done !
Everyone at Austin’s we’re professional and caring in the preparation and on the day of my Dads service and cremation .
I would like to thank them all with special thanks going to Janine and also to Debbie Brooke the celebrant who conducted my Dads service.
Myself and my family were so overwhelmed by the kindness we was shown from start to finish. Nothing was to much trouble. From going to the chapel of rest to the day of the funeral. Couldn’t of ask for anything better. I Would recommend Austins to anyone best funeral directors and the most wonderful staff.
I can only say what a wonderful experience both myself and my family had using your company following the death of my mother. June in the Welwyn Garden City branch was nothing short of excellent and could not do anymore for us. She handled everything we required and kept us informed all the way through the process. I cannot fault you in any way and would recomend your services to all.
We were well looked after by June at the WGC office from start to finish. The team on the day of the funeral were also very professional, friendly and efficient and everyone helped us give my Mum a great send off. Thank you. On occasions like this you just want to be, and feel to be, in safe hands. We really were.
On behalf of all our family I cannot thank Austins enough for the professional, kind service we received when arranging my late father's funeral. In particular I would like to mention Janine at the Stevenage Old Town office and Gary who was the funeral conductor on the day.
I was very happy at the way the funeral was conducted. Kim did the funeral beautifully and was most kind and helpful at this difficult time. The driver Gary was also to be commended for his helpfulness.
We received the most excellent service from Austin's Hitchin branch in January 2020. At a very emotional and sad time, it was very comforting to deal with the branch manager who guided us very sensitively as a family. At all times, we were assured that we could get in contact with any questions or if we needed a chat. All our wishes were expertly carried out and the funeral service came together as we had planned it. The after care service should also be commended; overall, a very personal and professional service was provided. The Austin team in Hitchin come highly recommended and they took a lot of stress out of making our funeral arrangements.
The professionalism and dignity shown to both my wife and myself from the moment your team came to pick up my late Mother, from her Nursing Home to the arranging of the Funeral and onto the Funeral at Harwood Park were second to none. Even when we placed the ashes of my late Mother with those of my late Father in their plot at Harwood Park things could not have been better. The Staff were smart, courteous and polite throughout. They were all a credit to your company.
I would like to thank Austin’s for their efficiency and kindness.
Every one from Claire Austin to the main coffin beater and the lovely funeral celebrant, Lynn
We’re just so helpful, compassionate and lovely.
I would like thank Lisa for all her help in organising Raymond Jones funeral she made it so easy for me . I’d also like to thank Lynn Herbert for the service at the crematorium. My dad had an amazing send off and that was down to your staff at Austin’s in Buntingford. X
Thank you to all both before and at the funeral for
your reassuring and professional approach. Every query
was dealt with with no fuss. Kind regards from Mr Tuckers family
Austin’s have been amazing helping my family arrange and conduct my mums funeral.
Everyone we came into contact with have been so professional but also kind and compassionate.
Can’t recommend them enough, when you’re dealing with such a sad, emotional event, but thanks to them all, my mum had a dignified, beautiful send off. Thank you all so so much. ❤️
The Bowery Family
Very helpful and considerate service from Jackie in the Hitchin office. Many thanks for your help
We were taken care of the minute we called to make an appointment.
Nothing was too much trouble and we were talked through everything during the meeting to plan our Mums funeral and everything fully explained. We were not hurried and our choices were respected. On the day the gentleman from Austin’s were attentive and dignified and helped us through a difficult day. We found the whole process so much easier in your capable hands.
Many Many thanks
We found the office staff very polite and helpful . The actual funeral and service went smoothly and we were all very impressed with the staff and drivers on the day . Could not fault the service Austins supplied
My mothers funeral was a beautiful day from start to finish, made easy from Austin’s,
The care and compassion we received was 5 star
Steph in the Welwyn office was able to pull it all together....
liaising with Knebworth church for the service, London for the burial, and organising a priest from London area all to run on time, nothing was to much trouble.
The men in the chapel of rest were great and gave us time no matter how late our appointments were
The funeral bearers and drivers were brilliant, again nothing was to much trouble. The patience and time they gave the family was great.The professional job they did we could never fault.
My mothers funeral I could not ask for more,
It was a lovely day for her.... all she would have wanted.
On behalf of my father and all the family I would like to thank you all for the sheer professionalism shown before, during and after my mothers funeral on Monday. We felt that my mam was treat with the utmost care, dignity and respect that she truly deserved and nothing was to much trouble. Thank you to everyone concerned. From Michelle Lewis, Stanley Kershaw and all the family.
I cannot thank your staff enough. The service was first class. Both on the day and when visiting your offices and at the Chapel of rest. Please thank them from me. We'll done.
James H Berry
The family have been very pleased and satisfied with the excellent service provided by Austins of Stevenage. Thank you for helping us manage this difficult process.
I would like to thank all the staff involved in organising my father's funeral. They were all extremely professional and compassionate and helped us create something special for my Dad. Everything was thought about and the whole process was made as simple as possible - they took the time to really understand our wishes. The whole team were a great support during this difficult time in our lives.
I would like to thank everyone at Austin's for the way you handled everything to do with my mother's funeral last week.
The planning was done in an efficient way and my questions were dealt with sympathetically by Stephanie. On the day, the gentlemen who attended the funeral were most considerate and very dignified. We were very impressed with the service we received
My family join me in saying thank you to you all.
We used the Buntingford branch of Austins and they provided a professional, patient and caring service. They helped make a very difficult time a little easier to bear. Thank you.
We would like to thank all the staff of Austin from Steph at the Welwyn office that helped us through the initial paperwork to your excellent team at Harwoood Park that assisted from start to finish with Debbie conducting the service with her excellent readings.
Once again top Quality Funeral service as always from Austins.
Regards John & Pat Power.
Everyone was most helpful from arranging the the funeral to the actual cremation. Having never done this before I was guided through the stages with thoughtfulness and kindness.
The service we received from Austin's was excellent. The planning was made easy for us, everything we asked for was provided for the funeral and we were extremely pleased with the celebrant they suggested. Little touches that we had not thought about were suggested and gratefully received. I would recommend them to anybody for their professionalism, thoughtfulness and sympathy at a very difficult time. Thank you for making a hard task more bearable.
Austin’s were true professionals in all aspects of our family’s recent funeral. They had been highly recommended by another satisfied family but they exceeded our expectations.
From our initial meeting with Stephanie in Welwyn to our driver to and from the service we were more than satisfied.
All aspects of the funeral were handled with so leaving us with no worries during a very difficult time.
Thank you to all of the team
An absolute professional, respectful and caring service was provided to our family by the whole team .
No detail , however small , was too much trouble .
The kindness and support given to us on such a difficult day was greatly appreciated.
As a family, we cannot thank the staff at Austin's in Stevenage enough, especially Janine who was so kind and helpful, she suggested things and put us in touch with various people who could ease the situation and help remove some of the stress during a very emotional time. Also, on the day of the funeral, Gary was so attentive and couldn't do enough for us to make it such a smooth & peaceful event, for our Dad. Thank you so much everyone, you did our Dad, proud!
(Bill Robinson's family)
Fantastic service from Austin’s in Hertford. My late mum could not of been in better hands.
All went off well from the sensitive and caring first discussion through the negotiation about the service to the smooth and faultless event on the day.
All at Austin’s, On behalf of my father , my family and myself we truly thank you for a fantastic A1 service. On first meeting Jackie at the Hitchin office we were all put at great ease in the company of a lady who conducted herself with perfect professionalism and friendliness. Throughout the arrangements/management Jackie was on the ball, answering emails and phone calls. The Funeral Cortège Team were prompt, smart, very polite and caring towards my father in his wheelchair.
My Father went to school with Mr Austin; his Father Cyril Barker (of Green Street,Stevenage Old Town )was best mates with Mr Austin Senior many years ago.
Excuse the pun; we will be back in the future.
Simon ‘Ronnie’ Barker
Sharon at the Hertford office was once again excellent , the care and attention she gave to myself and my wife was beyond exceptional .
This is the second funeral in seven months that Austins have carried out for us, they organised everything from beginning to end Flowers order of service , the Crematorium , everything went like clockwork , attention to detail was fantastic .
Really made this very sad time pass with no problems , thank you all at Austins , and once again a big thank you to Sharon.
Having helped us with 2 funerals I can honestly say that there wasn't one thing that you didn't do to the highest level. All staff are respectful at all stages of the process and your years of personalised service shows. I cannot recommend you highly enough.
I had never had to organize a funeral before but after recently losing my wife to Cancer I felt that Austins in Stevenage were the right people to deal with. As soon as myself and family walked in we were made to feel welcome by Tina and the whole process was handled in an efficient manner and they certainly helped to reduce the stress that I was feeling, We also felt very confident that my wife's remains were being treated with the utmost respect which was extremely important to us.
On the Day of the funeral the staff especially Neil were brilliant from the moment the procession left my house and he instructed my boys who wanted to be Pall Bearers on the Day. The funeral was very well attended with nearly 200 mourners and I know Sharon would have been proud of the send off she was given. Thank you all....Rgds John
Jackie at the Hitchin office was absolutely brilliant, she was so understanding and talked me through the whole procedure.
On the day of the funeral Austin’s undertakers were so nice, it made such a difference.
I can’t speak highly enough of them , thank you so much.
I now know that one can never be prepared for death, my mother had been ready to “go” for the last few years, so I thought I was ready for what was going to happen, well I wasn’t, but Austin’s were so calm and understanding, thank goodness as we wouldn’t have been able to get through this without them.
Thank you so much.
I have to say that the service, support, assistance and compassion provided by the Austin's Team was excellent. there approach is without fuss, and it made a very upsetting family experience with the loss of two parents run so smoothly. Both my mum and dad would have been proud of the whole experience.
Thank you so much
I knew my mother wanted us to use Austins as she had chosen them for my father. They provided an excellent service from the moment we had to call them out during the night to the funeral itself. They were professional and caring. We could not have asked for anything more. Thank you
Excellent Service from the moment we contacted you. All the staff were very helpful and everything ran smoothly. Thank You Very Much.
From the moment we made the initial call to "Austins" we were gently guided through the whole process. Nothing was too much trouble, everything being explained and every so often Jackie excused herself leaving us to talk among ourselves. If we had a question we were told to call at anytime and the answer was provided. If we had elected to do anything we were given a call near the time to check the progress and offer any help.
Everything went as planned and very smooth, their was nothing that caused any concern.
Every comment was what a lovely funeral, well as lovely as funerals can be.
Would just like to thank everyone at "Austins" for the care my late wife received, thank you
The service provided by Austins was exceptional. Both Kerry and Jackie provided a supportive, caring and above all professional service pre- Funeral. The Funeral itself went without a hitch due to the professional Austins team at the Funeral. Thank you, we really appreciated your help at such a difficult time.
The service from Austin's was exceptional. The feeling that we were in 'safe hands' allowed us to concentrate on other issues and relax (as far as possible) both before and on the day of the funeral. Thank you to all the Austin's team.
I would like to express our great appreciation and thanks for the service provided by Austins, and would both recommend them to others and, when the time comes, turn to them again. The whole process of organising my father's funeral was made easier at this difficult time by the caring kindness and professionalism of Julie in the Ware office, and her welcome on each occasion we called in to the office has been gracious and warm. The day of the funeral went smoothly, and we all valued the dignity and respect provided by the Austins staff from the Stevenage branch and at Harwood Park.
Dad had a funeral plan in place which detailed his wishes after his sad passing. Julie at the Ware office was very helpful and professional arranging the funeral and associated details.
We were very pleased with the attention received from all staff at Austin's .We felt everyone was respectful of our wishes and the entire funeral was dealt with in a professional and caring manner.
The service was conducted in a very sensitive and professional manner.
Austin's in Welwyn Garden City have been excellent in their care and very understanding to our rather fluctuating wishes.
They were outstanding in the trouble they took to fulfil our wishes on a very tight time scale.
We were very grateful for their care and attention to detail.
I cannot stress how helpful Lisa was she helped through a very bad time she always had time for us no matter what she will be highly recommend to all of our friends
Having never done this before, I was very pleasantly surprised and comforted by the ease, professionalism and compassion that I experienced. You smoothed a very painful process and made me feel like Our funeral was the most important thing for you. You provided everything you identified and gently guided us through the entire process. Thank you.
Austins staff who attended the funeral services, especially Neil, were professional and very kind. The flowers ordered via Austins were particularly lovely.
In a time of family sadness, the quality of service provided by Austins was irreproachable, professional and with a touch of sincerity, which helped put everyone at ease at a very difficult time.
So on behalf of my brother and I, Thank you very much
Thank you to everyone at Austin's for the way they dealt with my father's funeral
they help with everything from the start to finish and made things easier for us at a very difficult time
I would just like to Austin s are very good and I m greatful for all the support
And help they gave me and my family . I would recommend you to friend to any family
Mr Craig Jefferies