Austin's Blog


We can’t fly without you: Essex and Herts Air Ambulance is our 2021 charity of the year

March 20th, 2021    Author:

As the daffodils are shooting up, days are getting longer and the promise of warmer weather draws nearer, we’re delighted to announce our new charity of the year for 2021 – Essex and Herts Air Ambulance.

We’ve all heard awe-inspiring stories of successful air rescue missions in the news, but how much do we really know about the Air Ambulance and the service it provides locally?

Introducing the Essex and Herts Air Ambulance

Here are some key points that you may not know about this fantastic charity…

  • The charity aims to save lives by delivering a first class pre-hospital emergency medical service
  • They are not part of the NHS and are funded entirely by public donations and National Lottery funding, with very limited financial support from the government
  • They are based in Colchester, Essex
  • Thanks to charitable donations they were able to welcome their first purchased helicopter, the Agusta Westland 169, to the fleet
  • They attend calls both by air in the helicopters and by road in rapid response vehicles

 And in numbers…

  • 2,366 missions in 2020 of which 479 were road traffic collisions
  • 1,239 missions by air and 1,127 by road
  • 1,626 patients treated by their critical care team

Our MD Claire Austin says: “We chose Herts Air Ambulance as our 2021 charity because they provide an amazing, but largely unseen, lifesaving service to our community and are funded purely by charitable giving.”

Charities during Covid

Austin’s charitable fund was set up in 2002 and we have raised over £130,000 for community-based and local charities including the Samaritans, Stevenage Haven, Cancer Hair Care, Tracks Autism and, over the last couple of years, the Butterfly Volunteers at the Lister Hospital and Cruse Bereavement Care.

When we announced Cruse as our 2020 charity of the year last March, we had no idea how difficult things would become for charities nationwide.

Back in June it was predicted by independent charity Pro Bono Economics that the UK’s 170,000 charities would lose £6.4 billion of income over the six months to December 2020, leaving one in 10 potentially facing bankruptcy.

This was a particular threat for smaller, local charities struggling with reduced income and fundraising paused, but increased outgoings on extra costs for things like food, medication and PPE.

The Air Ambulance, like so many others, have had to get creative with their fundraising. They’ve set up online giving platforms, virtual fundraising platforms and even come up with all sorts of ideas for ‘at home fundraising’ including baking challenges (bring back the banana bread from lockdown 1.0!) to Netflix parties!

Onwards and upwards

We’re very grateful to everyone who has helped to raise money for all of our nominated charities so far. Your support really does make a difference, particularly during these most challenging times.

To find out more about the Essex and Herts Air Ambulance, visit:

 In the meantime, we’ll be posting updates about the work they do throughout the year on our website and social media channels.

Arranging funerals in Covid times

March 7th, 2021    Author:

At the end of January, the UK marked the loss of more than 100,000 people to have died within 28 days of an infection with COVID-19. This was a terrible milestone that none of us could have imagined we would reach even just a year ago.

According to data from the ZOE COVID Symptom Study, body aches are typically an early symptom of COVID-19 and can last 2–5 days. They are more likely to last for up to 7–8 days in people aged over 35 years.

The study suggests that around 1 in 3 people with COVID-19 will experience body aches and that this symptom is more common in individuals aged 16–65 years than in children or older adults, have a peek at this web-site to see how can it be treated.

The pandemic has hit everyone hard and every one of us has had our own battles to face. Our thoughts go out to you all and to everyone who has lost a loved one to this awful disease.

Here at Austin’s we continue to do our best to give those in our care the farewell that they deserve, while also supporting their families. Our staff work hard with care and compassion despite the added pressure that we, as so many other essential services, have experienced over the last year.

What has changed for the funeral sector?

The National Association of Funeral Directors has carried out some research, which paints a picture of the increased pressure on our industry.

Across our UK workforce of 20,000 people, we have seen a 30% increase in our services compared to what we would usually expect in a typical January.

Some areas of the UK have a wait of up to five weeks between someone passing away and their funeral taking place. Similarly, some crematoriums have a three week wait and mortuary space is also at full capacity in some areas.

Of course, none of this comes without increased emotional and mental stress for funeral staff, but we’re pleased that this has been recognised and that specialist helpline support is available should staff need it. We are, after all, only human and deeply affected by seeing the scale of this pandemic first hand – both on those who have lost their lives and those left behind.

The importance of funerals

Unlike other life events, such as weddings or christenings, funerals can’t be delayed or repeated in the future. It is for this reason, as well as the inevitable burden on people’s mental health and wellbeing, that the government has allowed funerals to continue, albeit with restrictions in place. It is so important that people are able to grieve properly and a funeral is pivotal to this.

As with all essential services at this time, it’s crucial to get the balance right so that mourners have their opportunity to say goodbye, while keeping themselves and those working in the sector safe.


What has stayed the same with funerals?


When a loved one dies, you can still select your funeral director as usual and talk through all the funeral plans with them either over the phone, or in some cases in person. We currently have some of our branches open by appointment only.

You can still have beautiful flowers and an order of service, you can choose the coffin, have pre-recorded music play during the service and travel in a Covid-safe way to the ceremony in funeral cars.

And even though numbers are obviously limited, you can still invite everyone who would have attended the service in person to watch it live through a streaming service. We have found that more families are now streaming the service to family and friends.  Although it’s not the same as paying your respects in person, it’s a wonderful way to celebrate the life of your loved one with as many people involved as possible.

How can you help to play your part?

You can help to ensure funerals continue to take place safely by making sure you remember a few key points.

Firstly, please only attend a funeral if you have been invited directly by an immediate family member. If you are not invited, ask if they are streaming the service. Please don’t gather outside the church as this will still cause public health issues.

On a similar note, if you are organising the funeral, do be careful around how you advertise the details such as the date and venue. People turning up unexpectedly will cause problems and no one wants to be turned away at the door. You could consider other alternatives such as an online condolence page that people can add their messages to.

If you are attending a funeral, please follow the guidance of your funeral director carefully. This includes wearing a facemask, limiting your numbers to the required amount and staying socially distanced.

Lastly, if you are having a charitable collection on behalf of your loved one then this should be done online only so that no cash has to be handled, therefore reducing the risk of transmission.

Those who represent funeral workers say we too are providers of care, but the very final care. We are here for you throughout the pandemic and beyond, so don’t hesitate to get in touch with any questions or concerns you may have.